Shipping

Delivery Terms

Free Standard Shipping: Available for orders over $150 AUD.
Standard Shipping: $10 AUD for orders under $150 AUD.
Express Shipping: $15 AUD for all orders.
Express Shipping with Insurance: $20 AUD for all orders. Insurance covers the cost of items if the courier fails to deliver within the expected window and requires further investigation.
Signature Requirement: A signature is required upon delivery for every parcel to ensure it is delivered directly into your hands.
Waiving Signature: If you choose to waive the signature requirement and request that your parcel be left unattended, you agree to release us from any further responsibility for the safe and secure delivery of your order. Once the parcel is left at the designated location, we are no longer liable for any loss, damage, or theft that may occur.

Free Shipping: Available for orders over $150 NZD.
Flat Rate Shipping: $15 NZD for orders under $150 NZD.
Delivery Service: You will be contacted via our chosen delivery service for delivery requests.

Express Shipping: All items are express shipped.
Flat Rate Shipping: $30 AUD for all international orders.
Delivery Service: You will be contacted via our chosen delivery service for delivery requests.

Import Duties & Taxes: As the recipient, you are liable for all import duties, customs, and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival.
Customs Delays: Once the order has left our premises, we cannot be held responsible for customs delays. Most countries will have no trouble, but we post this disclaimer in the off-chance that there is an issue.
Return to Sender: If customs does not return the products to us, we cannot issue a refund to you. If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us, and we will refund your order less shipping.

Optional Insurance: To give you extra peace of mind, we offer optional shipping insurance at checkout, ensuring your gear arrives safely.
Non-Refundable Fee: Please note: The shipping insurance fee is non-refundable.
Courier Responsibility: If the courier confirms that your parcel is lost or damaged in transit and you did not purchase Express Shipping with Insurance, we are not liable to replace or refund the order. The courier is responsible for the safe delivery of your parcel.